General
What does Splash Networks do?
We design, secure and manage Wi-Fi and networks for organizations of every size. Some of the services we offer include branded captive portals for guest Wi-Fi, secure access with RADIUS, 802.1X, xPSK and Passpoint, carrier Wi-Fi offload, professional and managed services.
Which solution is right for my network?
It depends on who's connecting. A captive portal suits guests, Passpoint suits returning visitors and managed devices, xPSK suits residents and devices without 802.1X support, and 802.1X suits employees. Many networks combine them. Talk to our team and we'll help you choose.
Which industries do you work with?
Some of the industries we work with are hospitality, travel and transport, events, education, residential, enterprises and service providers, retail, healthcare, the public sector, attractions. See all industries.
Captive Portal
What are Wi-Fi captive portals?
Wi-Fi captive portals are web pages that users must interact with before accessing the internet. They offer security, branding, and user engagement opportunities.
How secure is the data on your portals?
When self-hosted, your captive portal runs on your own infrastructure, allowing you to ensure data privacy and compliance with stringent security standards to protect your customers’ information. After project completion and handover, even our team will not have access to your customers' data.
With the Hosting add-on, we host your portal on our infrastructure, which follows industry-standard cybersecurity best practices to secure your data and prevent unauthorized access.
Will you provide a server for hosting the captive portal?
Yes, with the Hosting add-on, which you can choose with any plan. Alternatively, you're welcome to host the portal on your own server, such as a cloud server from a provider like Digital Ocean or AWS. You can review the server requirements in our installation documentation.
Do I need a domain for the captive portal?
Yes, you need a domain for the captive portal. You can purchase one from a provider like GoDaddy. A domain is required for a TLS certificate on captive portal to avoid browser warnings.
Can your portals integrate with our existing equipment?
Yes, our portals seamlessly integrate with various vendors' equipment including Aruba, Ruckus, Cisco, Ubiquiti, TP-Link, and many more.
You can check out the complete list here.
After buying a captive portal plan, what are the next steps?
A domain (or subdomain) is required for your portal. Please set it up and point its DNS A record to your server, or to the address we give you if we host it.
To set up your portal, please follow our documentation.
If you have any questions, our support team will be happy to help: [email protected].
Can I send automatic emails to new guests?
Yes. Automations let you set up actions that run on a trigger. For example, when a new customer registers, the portal can email them (or your admins) using one of your templates.
What happens if I'm not satisfied?
We offer a money-back guarantee: you receive a refund if our services don’t meet your expectations, ensuring your satisfaction and peace of mind.
Authentication & Access
Which authentication methods do you support?
Captive portal sign-in, xPSK, Passpoint (Hotspot 2.0) and 802.1X (WPA-Enterprise) with a range of EAP methods, all backed by our cloud or on-premises RADIUS servers.
Is your RADIUS server in the cloud or on-premises?
Either. Cloud RADIUS suits networks spread across many locations, while on-premises RADIUS keeps authentication and user data inside your own network.
Can it use our existing user database?
Yes. We integrate with SQL databases, Google Workspace, LDAP, Active Directory and Microsoft Entra ID, among others.
Carrier Wi-Fi Offload
What is carrier Wi-Fi offload?
It moves mobile data traffic from the cellular network onto your venue's Wi-Fi. Visitors get a better connection, and your venue earns revenue from its Wi-Fi.
Does it cost my venue anything?
No. There are no costs to the venue, and it runs on the Wi-Fi equipment you already have.
Which venues are a good fit?
The best fit is a venue with high foot traffic, long dwell time and low mobile signal, such as shopping malls, airports, stadiums, and event spaces.
Services
What do your professional services cover?
Consultancy, engineering, network design, network security, predictive surveys, installation, testing, training, automation and audits, for new projects or for upgrading the networks you already run.
What do your managed services include?
We manage and maintain your wired and wireless networks, guest Wi-Fi and captive portals, and cloud infrastructure, with 24/7 proactive monitoring, security patching, health checks, configuration backups and license tracking.
Can you work alongside our own team?
Yes. Managed services can be fully managed or co-managed with your team, and our engineers and developers can join your team for short-term or long-term projects.
Pricing & Purchasing
How is the captive portal priced?
With monthly or annual subscriptions. Essentials, Plus and Enterprise can each be billed monthly or annually, and annual billing gives you 2 months free. Support is included in every plan, with priority support on Enterprise. See the plans.
What happens if my subscription ends?
Your portals keep working for a grace period of 1 week. After that they stop working until the subscription is renewed.
How are other solutions and services priced?
Per project. RADIUS/AAA, Passpoint, professional services and our other solutions are quoted on your requirements, and managed services are a fixed, predictable monthly fee. Contact us for a quote.
How are payments processed?
All transactions are processed securely through Stripe.
Still have a question? Don't worry, our team is ready to help you with any questions or concerns